Terms of Service

1. Acceptance of Terms

By accessing and using Dahree ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Dahree is a comprehensive appointment scheduling and business management platform designed for beauty service providers. The Service includes:

• Appointment scheduling and calendar management
• Client and customer relationship management
• Payment processing and financial tracking
• SMS and email notification services
• Gmail integration for automated payment detection
• Analytics and reporting tools
• Team and employee management
• Subscription-based access to premium features

3. User Accounts and Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 User Types

The Service supports multiple user types:

• Service Providers/Artists: Business owners who offer services and manage appointments
• Customers: Individuals who book appointments with service providers
• Employees: Staff members who work for service providers
• Administrators: Platform administrators with special privileges

3.3 Account Security

You agree to:

• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities under your account
• Not share your account with others

4. Subscription Plans and Billing

4.1 Available Plans

The Service offers the following subscription tiers:

• Basic Plan: Free tier with limited features
• Standard Plan: $20/month with enhanced features and 2-week free trial
• Pro Plan: $50/month with full access to all features

4.2 Billing and Payment

• Subscriptions are billed monthly in advance
• Payment is processed through Stripe
• All fees are non-refundable unless otherwise stated
• You authorize us to charge your payment method for all applicable fees
• Failed payments may result in service suspension

4.3 Cancellation and Refunds

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• No refunds for partial months or unused time
• Free trial periods are non-refundable

5. Payment Processing

5.1 Stripe Integration

The Service integrates with Stripe for payment processing. By using payment features, you agree to Stripe's terms of service and privacy policy.

5.2 Automated Payment Detection

The Service may monitor your Gmail account (with your explicit consent) to automatically detect and process payments from clients. This feature:

• Requires explicit opt-in and Gmail authorization
• Only processes emails related to payments
• Uses secure, encrypted connections
• Can be disabled at any time

5.3 Payment Disputes

Any disputes regarding payments between service providers and customers are the responsibility of the parties involved. We are not liable for payment disputes or chargebacks.

6. Data Collection and Privacy

6.1 Information We Collect

We collect information necessary to provide our services, including:

• Account and profile information
• Appointment and scheduling data
• Payment and billing information
• Communication preferences
• Usage analytics and performance data
• Gmail data (only with explicit consent for payment processing)

6.2 Data Usage

We use collected data to:

• Provide and improve our services
• Process payments and send notifications
• Provide customer support
• Ensure platform security and prevent fraud
• Comply with legal obligations

6.3 Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls.

7. Communication Services

7.1 SMS and Email Notifications

The Service provides automated communication features:

• Appointment reminders via SMS and email
• Payment confirmations
• Service updates and notifications
• Marketing communications (with opt-out options)

7.2 Communication Preferences

You can manage your communication preferences in your account settings. Some essential service communications cannot be disabled.

8. User Conduct and Prohibited Activities

8.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to the Service
• Interfere with the proper functioning of the Service
• Use the Service for fraudulent or deceptive practices
• Harass, abuse, or harm other users
• Share false or misleading information

8.2 Content Standards

All content uploaded to the Service must be:

• Accurate and truthful
• Appropriate and professional
• Free from illegal or harmful material
• Respectful of others' rights

9. Intellectual Property Rights

9.1 Service Ownership

Dahree and all related intellectual property are owned by us or our licensors. You may not copy, modify, or distribute our software or content without permission.

9.2 User Content

You retain ownership of content you upload to the Service. By uploading content, you grant us a license to use, store, and display it as necessary to provide our services.

9.3 Trademarks

All trademarks, service marks, and logos are the property of their respective owners.

10. Service Availability and Modifications

10.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or technical issues.

10.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of significant changes when possible.

10.3 Feature Updates

We continuously improve the Service and may add, modify, or remove features. Some features may be limited to certain subscription tiers.

11. Limitation of Liability

To the maximum extent permitted by law:

• We provide the Service "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim
• We are not responsible for third-party services or integrations
• We are not liable for business losses, lost profits, or data loss

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you upload or share

13. Termination

13.1 Termination by You

You may terminate your account at any time by canceling your subscription and contacting us to delete your account.

13.2 Termination by Us

We may terminate or suspend your account if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Fail to pay required fees
• Pose a risk to other users or the Service

13.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Your data may be deleted after a reasonable period
• Outstanding fees remain due
• Certain provisions of these Terms survive termination

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

14.2 Dispute Resolution Process

Before pursuing legal action, you agree to:

1. Contact us directly to resolve the dispute
2. Participate in good faith negotiations
3. Consider mediation if negotiations fail

14.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.4 Assignment

We may assign these Terms or our rights and obligations under them. You may not assign your rights without our written consent.

15.5 Updates to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

16. Contact Information

By using Dahree, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.